Frequently Asked Questions
If I have a problem with my order upon return, how is this taken care of?
- Contact a Kent Cleaners Limited customer care representative within 14 days by calling at either (705) 745-3153 or (905) 436-6586.
How will I know my scheduled drop-off and pick-up days?
- At your time you place your order we will confirm your start date and pick up location. In addition, our driver will leave a welcome kit on the first assigned day confirming the scheduled pick-up and drop-off days.
How do I pay for your service?
- You can simply use your credit card.
How do I get Kent Cleaners Limited laundry bags?
- One will be left for you by your driver each time your clothes are picked up.
What type of bag do I use to put my clothes in for pick-up?
- We'll provide sturdy Kent Cleaners Limited laundry bags. If you do not have a Kent Cleaners Limited bag, just leave your dry-cleaning in a plastic bag in your pre-arranged location. Mark the bag "Dry Cleaning for Kent Cleaners Limited" in large letters. Your driver will pick it up and leave a Kent Cleaners Limited bag for your next order.
Where do I put my clothes for you to pick up and drop off?
- You select the location, at either your home or business, if possible one that is sheltered from weather conditions.
Do you use environmentally friendly products for cleaning?
- Yes. Kent Cleaners Limited uses only those products and processes that are safe for your clothes and the Environment!
Does Kent Cleaners Limited charge a delivery or membership fee?
- There are no additional fees.