When disaster strikes, we know how important it is to get your life back on track. That’s why we make our process as simple and as efficient as possible. Over the years, Kent Cleaners Limited Restoration has earned a reputation for quality, service and integrity in working with insurance companies and adjusters. We provide complete textile restoration service for items that have been exposed to the effects of fire, smoke, and water. We carefully document our process and continually update and refine our services processes to work more efficiently to meet your needs.
Some of our services include:
- On-site emergency response
- 24 / 7 response team
- Textiles pack-out
- Removal and re-hanging of all window coverings
- Detailed inventories · Written estimates
- Deodorization · Secure storage facilities
- Pick-up and delivery
- Bar-coded itemized listings of garments
- Bar-coded delivery of items
- Itemized listing of rejects
One phone call at any time of any day. Because disasters don't always happen between 9am - 5pm, we are available 24 hours a day, 7 days a week, 52 weeks of the year. Our staff will respond quickly, often being on-site within 4 hours of your call. And we will have a written estimate available within 48 hours.
Our guarantee covers all workmanship, including removal of odour and materials used in cleaning. Kent Cleaners Limited Restoration will restore your textiles to their pre-damage condition or we will do it over. And for textiles that do not respond to the cleaning process, you will not be charged.
Count on Kent Cleaners Limited Restoration to provide you with the best quality restoration dry cleaning, always with the utmost in professionalism by all our staff.
Our Restoration Department
Kent Cleaners Limited Restoration has been in business in Peterborough for over 50 years. We started out with one plant housing 1800 square feet of space. With the specialization of textile restoration, additional space became a necessity, and in 1991 an addition was completed making the facility 4000 square feet. Since this time, we have secured another storage facility to manage the large volume of restoration storage we require.
Kent Cleaners Limited Restoration is the only specialized textile restoration dry cleaner in Central Ontario and is extremely pleased to be a founding member of Total Textile Solutions.
We employ 16 people, including 1 dry cleaner certified by the Province of Ontario as meeting environmental codes set out by the provincial government. We use the latest technology in textile restoration and our staff is trained in the latest procedures in cleaning and restoration.
Our professional service includes emergency site pack-outs, and emergency clothing for the insured to get by for 1-2 weeks, restored and delivered to their temporary residence within 72 hours.
Our commitment to restoration excellence includes the restoration of textiles damaged by the effects of fire, soot, oil spills, water damage, sewage backups, odor removal and blowbacks.
Kent Cleaners Limited Restoration is committed to all our customers and clients to provide the very best quality and service. With 50+ years of experience and state-of-the-art equipment and technologies, we will minimize the impact of a loss for all parties concerned. We are consistently delivering the highest quality textile restoration services that will maximize satisfaction
In January of 2000, on a Friday night about 11:00 p.m., Clean-Tech Restoration. received a distress call from a local contractor who was at a fire at the Best Western Hotel in Peterborough. One whole wing of the hotel, approximately 18 rooms, had suffered smoke damage, with the laundry room located in the contaminated wing. Their stock of linen, blankets, towels, comforters and pillows were all contaminated.
The hotel's laundry facilities would not be able to start cleaning again until Thursday or Friday. With the hotel at full capacity for a hockey tournament starting on Thursday evening, they would need all of their linens cleaned for the entire hotel in addition to the 18 rooms affected by the fire. Everything would have to be packed up and shipped out to be cleaned and returned to the original rooms by Wednesday morning.
Clean-Tech started by calling in our staff and set up three 8-hour shifts to do laundry, running 24 hours a day for approximately three days. We identified priority linens, the hotel linens and towels required for their daily changes, and delivered those back to the hotel twice during each shift. On Saturday we began packing out each room of the 18 affected by the fire, labeling all of the drapery panels, comforters, sheets, shower curtains, etc., to be cleaned and returned to the same room. We deodorized all drapery, comforters, blankets etc. in our ozone chamber and proceeded to clean.
Clean-Tech kept in contact with the insured and the contractor to synchronize the times that the rooms affected by the fire would be ready for us to return and re-hang the drapery and remake the beds. By Thursday morning, all of the 18 rooms were ready for hotel guests coming that evening for the tournament without the knowledge that their room had been damaged by fire just 5 days earlier.